If you have a job that is stuck in the queue in a "Getting Queued" state, follow these steps to remove it.
IMPORTANT: Cancelling this job WILL RESULT IN DATA LOSS.
- Log into PWA
- Go to Server Settings
- Under the Queue section, click Manage Queue
- Expand the Advanced Options section
- Check the option "Cancel jobs getting enqueued"
- Select the "stuck" job and click Cancel Jobs
- Have your PM save again
To avoid this problem in the future, make sure you instruct your PMs to wait until the bar on the bottom of Project Professional reads "Save job xx% complete. Expected Wait Time xxs". It is at this time that the job is in the queue and that Pro is no longer needed.
